Refund policy

Last updated: October 19, 2026

Returns within 60 days

Email evo-men.help@proton.me within 60 days of delivery to request a return. Include your order number and proof of purchase. Products must be unused, in their original condition and packaging, with any tags intact. Please wait for approval before sending anything back. We will provide a return label and the correct return address.

Damaged or incorrect products

Report damage, defects or breakage within 72 hours of delivery, with clear photographs. For an eligible damaged product, choose either a free replacement or a refund. Packaging damage alone, normal wear and misuse are not covered by this voluntary policy.

Address and delivery issues

Report address errors within 24 hours of ordering. Changes may be impossible once dispatched. For delays or missing parcels, contact us so we can help investigate with the carrier. See our Shipping Policy for details.

Refunds and your rights

We will email you when your return has been assessed. Approved refunds go to the original payment method. Your payment provider may need additional time to post the credit. Do not send returns to our business correspondence address without our instructions.

These voluntary terms do not limit any mandatory consumer rights, remedies for faulty or misdescribed goods, or applicable cancellation rights. A late damage report does not remove rights provided by law. Where a mandatory rule gives you greater protection, that rule applies.

Contact

EVO is operated by D ANDRETI LABS LLC.
2900 W Anderson Ln, Austin, TX 78757, United States
Email: evo-men.help@proton.me